Saturday, June 25, 2011

Really, AT&T?

So as some of you may be aware, the Northeast Ohio Hawkins Family is changing residences once again. We had been renting a house for since 2008 or 2009 but that lease is up at the end of this month. Yes, in just a few days.

So I call up AT&T to have my Uverse service moved. We are shutting it off on the 29th and wanted service to start up as soon as possible. Unfortunately, "as soon as possible" meant July 11th for AT&T. Okay, so I can grasp they have full schedules of installing.

But what surprised me is this: 1) I need to return all of the equipment, 2) I will need to pay $36 activation fee for turning the service on on the 12th of July when the installer will bring new equipment.

Huh? I'm not cancelling service, I'm moving it. My equipment isn't broken why do I have to go to all the effort to take it to a UPS office? And pay $36 to activate the account? What!?

But most amazing of all is that they fully intend to charge me for the two weeks I will not have access to their service.

Really, AT&T? Really?